Frequently Asked Questions

Everything you need to know about your Mystic Perfume experience.

Are your fragrances authentic and original?

Absolutely. At Mystic Perfume, we source our scents directly from authorized distributors and the original design houses to ensure 100% authenticity and premium quality in every bottle.

How long does shipping take and is it tracked?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery in real-time.

What is your return policy for opened perfumes?

Due to the personal nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend trying our sample sizes before committing to a full-sized bottle.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Please note that shipping rates and delivery times vary by destination, and customers are responsible for any applicable customs duties or taxes.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the fragrance, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer rather than a bathroom.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.